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Support

Last updated: August 6, 2026

Need help with Adivina y Aprende? Here are the most common answers. If you can't find what you're looking for, write to us and we'll get back to you.

📧 Direct contact: soporte@corewaresolutions.com
We usually reply within 2–3 business days. Tell us your device (iPhone/iPad/Android) and what happens.

Frequently asked questions

Is the app free?

Yes. Adivina y Aprende is free and funded with non-personalized ads. There are no mandatory payments.

Does it need internet?

You can play offline. The internet is only used to load ads.

How do I change the language?

On the main menu, top left, tap the ES / EN switch.

How are coins earned?

By playing and completing levels, or by tapping the “Free coins” button to watch a rewarded ad (up to 5 a day).

How do I remove ads or control play time?

Use your device parental controls (Screen Time on iOS or Family Link on Android) to manage time. Ads are non-personalized and family-safe.

How do I clear progress?

Progress is saved only on the device. Uninstalling the app removes it completely.

Report a problem

Write to us at soporte@corewaresolutions.com with a screenshot if possible. You can also share your ideas for new words, emotions or worlds. 🎉

Publisher note: replace the email with your real support address before publishing.